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Terms & Conditions

By booking a class or private session with Studio Scoop you are agreeing to the terms and conditions as set out below.


We want you to enjoy and benefit from your Pilates classes. The terms and conditions below are set out to help you do this and to safe-guard our classes.


Payments, Cancellations & Refunds


Your mat class or private session is not confirmed until we have received payment from you. If you choose to pay by direct bank transfer, cheque or cash, your place is only secure once we have received it and notified you of receipt.


Cancellations and refunds are possible before the start of the term / block but will be subject to a 15% admin fee. Once the term / block has started sessions cannot be refunded.


Courtesy Class swap system

Studio Scoop runs a courtesy ‘class swap’ system for all termly-booked mat classes, which means that if you are ill, kept at work, or on holiday and miss one of your classes, you can swap your class to a class on a different day or time of a similar level. You can even ‘make up’ a class in advance of you being absent!

All swaps must be booked in advance and cannot be carried over to subsequent courses. 

Retrospective cancellations are not guaranteed a swap.

To qualify for the class swap, absence must be notified in writing at least 24 hours in advance.

Swaps are only available where space is available at the discretion of the teacher.

Please still cancel your space even a few hours before the class in case someone is waiting to swap into the space.

If you need more information, please contact us on: hello@studioscoop.co.uk


Private Pilates Appointment Cancellation Policy

Private sessions must be cancelled 24 hrs in advance to avoid being charged. Sessions must be used within the following time limits

  • 10 private sessions to be used in 12 weeks

  • 5 private sessions to be used in 7 weeks


Equipment and what to bring

Studio Scoop supplies all small equipment you may need in each class but you will need to bring a mat.


Liability Release

  1. I understand that my teacher is a qualified and insured Pilates mat class or studio teacher.

  2. I understand that Studio Scoop is in no way responsible for the safekeeping of my personal belongings while I attend class.

  3. I will tell the teacher of anything painful / unusual I experience in the class and between classes.

  4. I will stop doing the exercise if I or s/he thinks I need to, or follow the alternatives my teacher gives me.

  5. I understand my teacher may offer me professional advice relating to my ability to exercise and s/he may consider it unprofessional to continue to teach me if I do not wish to follow that advice.

  6. I will keep my teacher updated on any changes in my medical condition.

  7. I understand that all exercise carries a risk and I voluntarily participate in Studio Scoop classes with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Caroline Copp or Studio Scoop or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

  8. If you are struggling with anything in your class, have any problems or concerns, do please let us know as soon as you can, and we will do our best to help.

  9. We reserve the right to change the advertised teacher if the teacher is unavailable due to illness or unforeseen circumstances. No money will be refunded if the class teacher changes. If the class is cancelled then you will receive a full refund.

  10. If there are not enough people booked into the class to run it for the term, we reserve the right to cancel the class. A full refund will be given to you.

  11. If you are going to be absent from your matclass for more than one week, please let us know, or we will wonder what has happened to you.

  12.  Pregnancy; Please let us now as soon as possible if you fall pregnant so that we can offer you extra advice and alternative exercises which may be more appropriate for you in class.

  13. I understand that Studio Scoop videos are there as a guide only and whilst the content is of the highest quality, the teacher is unable to accept liability for any injury caused whilst following their content.